Question 1

How do I set up my Key Tag?

Accepted Answer

1. Download the Ethos Edge™ app from the App Store® or Google Play® store.

2. Log in to your account.

3. From your vehicle’s homepage, tap “Pair Your Key Tag.”

4. Follow the steps to connect your device.

Be sure that Bluetooth® and Location Access are enabled so the app can provide accurate, real-time location information.

Question 2

How do I replace the Key Tag battery?

Accepted Answer

If your Key Tag battery is running low, you can replace it with a 3v lithium CR2032 battery. You can also visit your dealership for assistance or a replacement battery.

Question 3

Can I share my Key Tags with someone else?

Accepted Answer

Yes. To share access:

1. Go to the Account page > My Vehicles in the Ethos Edge™ app.

2. Select the vehicle connected to the Key Tag.

3. Tap “Invite a User.”

4. Enter their email and choose which Key Tags they can access.

Question 4

What can an invited user do?

Accepted Answer

Invited users can:

· See how close they are to your Key Tag.

· Play a sound on the Key Tag when it’s in range to help locate it.

They cannot change your account settings or remove your Key Tags.

Question 5

Does Key Tag work on both Android® and Apple® devices?

Accepted Answer

Yes, Key Tag is compatible with both Android® and iOS™ devices. Just download the Ethos Edge™ app from the App Store® or Google Play® store.

Question 6

Which phones are compatible with the Ethos Edge™ app and Key Tag?

Accepted Answer

The Ethos Edge™ app supports iOS™ 18 or later and Android® 12 (SDK 31) or later.

Question 7

What does the Key Tag limited warranty cover?

Accepted Answer

The warranty covers defects in materials or workmanship of the Key Tag System during the Warranty Term. If a Key Tag Failure causes your covered vehicle key(s) or home key(s) to be lost and unrecoverable, the Warrantor will reimburse the cost of replacing those keys up to the stated Per Claim and Maximum Warranty limits.

Question 8

How long does the warranty last?

Accepted Answer

The Warranty Term begins on the System Purchase Date and continues for the number of months listed on your warranty form. The warranty remains active for the full term, regardless of whether benefits have already been used.

Question 9

What are my responsibilities as the customer?

Accepted Answer

You must maintain and properly use the Key Tag System, including:

· Installing and maintaining the Ethos Edge™ Key Tag App.

· Ensuring required mobile device settings (Bluetooth®, location services, pairing) remain enabled.

· Replacing the Key Tag battery as needed.

· Avoiding misuse or exposing the device to damaging conditions.

Failure to meet these obligations may void coverage for a claim.

Question 10

How do I submit a warranty claim?

Accepted Answer

To file a claim, provide:

1. A clear explanation of the Key Tag failure.

2. Receipts and documentation for any key replacement expenses.

Claims are processed by the Warrantor, and once approved, you will receive reimbursement and a replacement Key Tag if eligible.

Question 11

Are there exclusions or limitations I should be aware of?

Accepted Answer

Yes, the warranty does not cover:

· Issues caused by mobile device problems, connectivity, or failure to follow required setup.

· Keys or devices not listed as covered (e.g., garage remotes, aftermarket remotes, smart cards).

· Normal wear and tear, including battery depletion.

· Key cutting, ordering, or programming services.

· Any fraudulent, dishonest, or criminal acts.

Question 12

Who do I contact if I need assistance with my Key Tag?

Accepted Answer

For setup help, troubleshooting, or general support, contact support@ethosedge.com.

Key Tag

Never Lose Your Keys Again

Frequently Asked Questions